Privacy Policy for RefundMe Portal
Last Updated: 5th of August 2025
1. Information We Collect
We collect the following information to process refund requests:
- Full name
- Contact information (email, phone)
- Transaction details (order numbers, amounts)
- Payment card information (for refund processing)
- IP address and device information
2. How We Use Your Information
Your data is used to:
- Process refund requests
- Verify transaction authenticity
- Improve our services
- Prevent fraud
- Communicate about your refund status
3. Data Protection
We implement:
- SSL encryption for all data transfers
- Secure storage of payment information
- Regular security audits
- Access controls to protect your information
4. Third-Party Sharing
We only share data with:
- Payment processors (to issue refunds)
- Your original merchant (for verification)
- Legal authorities when required by law
5. Your Rights
You can:
- Request access to your data
- Ask for corrections
- Request deletion of your information
- Opt-out of communications
6. Cookies & Tracking
We use essential cookies to:
- Maintain your login session
- Remember preferences
- Analyze site usage (Google Analytics)
7. Data Retention
We store your information for:
- Active refund cases: Until resolved + 30 days
- Completed cases: 1 year for records
- Payment data: Only until refund is processed
8. Changes to This Policy
We may update this policy. You’ll be notified of significant changes via:
- Email notification
- Portal announcement
- Updated “Last Updated” date
9. Contact Us
For privacy concerns:
- Email: admin@refunddme.com
- Portal: Use the Contact form
- Others: Use the Live Chat